Covid-19

Message to our Valued Guest:

With the current health crisis facing our country and our local community we continue to pray for those who are most affected. We at Coliseum Lexus of Oakland are committed to the safety and wellbeing of our employees and our guests. We want you to feel comfortable in knowing that our service and parts department are, clean and safe to visit. As an essential service we will be here to service your vehicle needs, so you can continue to function in these challenging times.

These are some of the steps we are taking to ensure your safety when visiting our dealership

  • We take our employees temperature as well as screen them daily with a questionnaire before they can start work.

  • When you visit the dealership, you must have a face mask. If you do not have one, we will provide you with one.

  • We have increased the frequency of cleaning and wiping down the common touch points in the dealership.

  • We have installed hand sanitizer stations in sales service and parts departments.

  • We have supplied our employees with masks, latex gloves, and materials to protect the interior of your vehicles i.e., steering wheel covers, floor mats and seat covers.

  • We encourage that if you are dropping off your vehicle for service that you wait for it at home. However, we split our waiting room in two so that our guests are more spread out to provide appropriate social distance.

  • All Vehicles that come in for service are sanitized immediately with an anti-microbial high-pressure fogger

  • We wipe down all loaner vehicles with the antibacterial solution every morning.

  • If you are dropping off your vehicle for service, we encourage you to wait at home. However, we split our waiting rooms in half and have added outdoor covered seating, for those who need to wait at the dealership. Our guests are expected to practice social distancing.

  • We will maintain our current service hours of operation but will continue to monitor as the weeks go by.

  • We will continue to staff our dealership at t level of service you have become accustomed to receiving

  • We can provide pickup and delivery of your vehicle, on a scheduled basis, to our most vulnerable clientele.

  • We are offering a 20% discount on recommended services from your last visits during this time of isolation (mandatory isolation period) to help relieve some of the financial burdens that you may be experiencing.

We hope that this email finds you in good health and provides you with some reassurance that we are here to serve your needs and provide and maintain a clean environment.

Our number one goal is the safety of our employees and our guest during this crisis, we truly thank you for your business and loyalty to our dealership.

Sincerely

Ron Fortt

General Manager

 

PICK UP AND DELIVERY PROCESS

In these challenging times we will be providing our guest with pickup and delivery of vehicle on a case by case by case basis, appointments will be scheduled to accommodate these needs.

The following guidelines will apply to accommodating these requests.  Pickup and delivery appointments will be scheduled by the BDC or service advisors and manager approval.

  • Repair orders will be generated before picking up vehicle.

  • Repair orders need to be signed upon picking up vehicle for repairs

  • Payment forms will be set up with sheets emailed to guest for credit card payments

  • If loaner is being delivered provisional loaner agreement must be completed

  • When picking up vehicle’s, employees picking up vehicles must wear protective wear

  • Latex gloves

  • Face masks

  • Vehicles must be wiped down prior to driving with anti-bacterial spray solution

  • Steering wheel wiped down

  • Door handles wiped down

  • Disinfectant sprayed inside vehicle

  • Seat covers and floor mats as well as steering wheel covers

  • Keys must be wiped down as well

  • Once the vehicle arrives at the dealership it will be sanitized with an anti-microbial high-pressure fogger.

When vehicles are delivered the following guidelines will be used, in assurance that all payment forms have been completed.

  • All safety materials will be removed from vehicle at point of delivery for guest

  • Steering wheel and keys will be wiped

  • Repair orders will be signed, and guest given copy of repairs rendered

  • All credit card forms of payments will be signed by customer

Our number one focus is safety and reassurance that our guests are comfortable with this process.