Covid-19

Message to our Valued Guest:

 

With the current health crisis facing our country and our local community, we continue to pray for those who are most affected. We at Coliseum Lexus of Oakland are committed to the safety and well being of our employees and our guest. We want you to feel comfortable in knowing that our service and parts department are, clean and safe to visit. The mandate in place determined auto repair is an essential service and as such we will be here to service your vehicle needs.

We would like to share some of the steps we are taking to ensure your safety when visiting Coliseum Lexus of Oakland.

  • We have increased our regular cleaning and wiping down the common touch points in the dealership in service as well as sales.

  • We have installed hand sanitizer stations in sales, service and parts departments.

  • We have supplied our employees with latex gloves and material to protect the interior of your vehicles i.e. floor mats, seat covers and steering wheel covers

  • We are wiping down guest vehicles i.e. steering wheel and door handles with an antibacterial spray prior to returning the vehicle.

  • We have wiped down all our loaner vehicles with the antibacterial solution every morning prior to them being lent out.

  • We encourage that if you are dropping off your vehicle for service that you wait for it at home. However, we split our waiting room in two so that our guests are more spread out to provide appropriate social distance.

  • We will maintain our current service hours of operation but will continue to monitor as the weeks go by.

  • We will continue to staff our dealership in order to deliver the level of service you have become accustomed to receiving.

  • We can provide pickup and delivery of vehicles on a scheduled basis for our most vulnerable clientele to accommodate their needs and restrictions during these challenging times

  • We are offering a 20% discount on recommended services from your last visits during this time of isolation (mandatory isolation period). We wish that this email finds you in good health and to provide you with some reassurance that we are here to serve your needs and provide and maintain a clean environment.

Our number one goal is the safety of our employees and our guest during this crisis, we truly thank you for your business and loyalty to Coliseum Lexus of Oakland

Sincerely

Ed Fitzpatrick

President Coliseum Lexus of Oakland

 

PICK UP AND DELIVERY PROCESS

 

In these challenging times we will be providing our guest with pick up and delivery of vehicle on a case by case by case basis, appointments will be scheduled to accommodate these needs.

The following guidelines will apply to accommodating these request, pickup and delivery appointments will be scheduled by the BDC or service advisors and manager approval.

  • Repair orders will be generated before picking up vehicle.

  • Repair orders need to be signed upon picking up vehicle for repairs

  • Payment forms will be set up with sheets emailed to guest for credit card payments

  • If loaner is being delivered provisional loaner agreement must be completed

  • When picking up vehicle’s employees picking up vehicles must wear protective wear

  • Latex gloves

  • Face mask

  • Vehicles must be wiped down prior to driving with anti-bacterial spray solution

  • Steering wheel wiped down

  • Door handles wiped down

  • Disinfectant sprayed inside vehicle

  • Seat covers and floor mats as well as steering wheel covers

  • Keys must be wiped down as well

When vehicles are delivered the following guidelines will be used, in assurance that all payment forms have been completed.

  • All safety materials will be removed from vehicle at point of delivery for guest

  • Steering wheel and keys will be wiped

  • Repair orders will be signed, and guest given copy of repairs rendered

  • All credit card forms of payments will be signed by customer

Our number one focus is safety and reassurance that our guest is comfortable with this process.